When a guest makes a reservation, the room is checked in real time and confirmed if there are any remaining rooms, or canceled if there are no remaining rooms.

Please send us your passport information and make payment according to the invoice to confirm your departure.

You only need to present your passport when issuing a boarding pass on the day of departure.
If you need a reservation confirmation as proof of immigration,
please ask a Happy Talk counselor and we will issue a reservation certificate within a certain period of time and provide you with a file.

A fee will be charged for cancellation, change of schedule, or change of passenger after departure is confirmed.
Based on the full travel cost (boarding fee + upgrade), the following applies depending on the date of cancellation. (Tex is fully refunded)
-Up to 30 days before departure: Basic fee of 5,000 won per ticket
~15 days before departure: 15% commission of total product price applied
~8 days before departure: 20% commission of product total price applied
~4 days before departure: 30% commission of total product price applied
~2 days before departure: 50% commission of product total price applied
~Until 3 p.m. 1 day before departure: 70% commission of product total price applied
(Cancellation cannot be accepted by the shipping company after 3 p.m., so cancellation is considered same-day)
~After 3 PM 1 day before departure~ On the day of departure: No refunds
★Changes to the schedule after confirmation of departure are considered as a new reservation after cancellation and are subject to the same cancellation fee as the cancellation fee for the boarding ticket.
: Cancellation is only accepted during business hours from Monday to Friday from 09:00 to 17:00.
: Not available on Saturdays, Sundays and public holidays
: If there is a change in the confirmed details, such as an upgrade due to additional people after confirmation, a change fee will be applied (only once).

Departure from Busan: New Camellia Counter, 3rd floor, Busan Port International Passenger Terminal, 206 Chungjang-daero, Dong-gu, Busan
Departure from Fukuoka: Hakata Port International Passenger Terminal 1st floor counter -> 2nd floor departure hall
(*Local address: 14 Okihamamachi, Hakata Ward, Fukuoka, 812-0031)

<Busan Port>
Ticketing deadline: 16:00~19:00
Departure hall closing time: 19:30
**Boarding tickets cannot be issued after the ticketing deadline.
**No boarding possible after the departure hall closing time.
<Hakata Port>
Ticketing hours: 10:30~11:30 am
Departure hall closing: 11:30
Boarding time: 12 o'clock

Boarding time on the New Camellia starts at 7:30 PM.
New Camellia's departure time from Busan Port is 22:30.
We would like to inform you that the immigration screening deadline is in accordance with customs operating hours, and the departure time is a regular sailing schedule based on the arrival and departure schedule between Busan Port and Hakata Port.

Advance notification is required when making a reservation, and a consent form is required regardless of the pregnancy period.
Additionally, there are no medical staff, sufficient medical equipment, or medicines on board the ship.
Unexpected situations may occur due to hull fluctuations due to weather and long-term navigation, etc.
If the shipping company determines that the customer's safety cannot be ensured, the shipping company may refuse boarding.
-Less than 32 weeks of pregnancy
You may board the ship unless you have been advised by a doctor not to use the ship or travel.
However, if you are traveling alone without a guardian, you must submit a consent form and a doctor's note (consent form provided).
-Pregnancy over 32 weeks
For the safety of both the fetus and the pregnant woman, boarding is not possible as it is considered unsuitable for ship travel.

All facilities on board only accept Japanese yen.

Wi-Fi is not available on board, and if the ship leaves Busan Port and goes to the open sea, the existing line connection will be disconnected.
After approaching Hakata Port in the early morning of the next day, you will be able to access the Internet using local Internet or a purchased Wi-Fi terminal.

it's possible.
When departing from Busan, you will stay one night on board the New Camellia, and you must prepare dinner in advance on the day of boarding.
(The restaurant on board is only open for breakfast and lunch for a fee/Canteen, duty-free shop, and vending machine are in operation)
You can bring in and eat any type of outside food, including lunch boxes, raw fish, pig's feet, etc.
There is a water heater for drinking water on each floor, so please use it when necessary.
After eating, please sort the waste into the provided waste collection bins and dispose of them by type.
Please check the prohibited items when bringing in leftover food!

1) Entry declaration and customs declaration card completion
When issuing a Busan Port boarding pass, two types of paper documents will be distributed together.
Since Visit Japan Web is not used when entering Hakata Port,
You must fill out paper documents.
2) Please fill out the relevant documents before disembarking from the ship.